POLICIES

**WE RESERVE THE RIGHT TO REFUSE SERVICE**
**CHILDREN ARE NOT ALLOWED IN THE SALON UNLESS BEING SERVICED**
**NO GUESTS ALLOWED UNLESS BEING SERVICED**

APPOINTMENTS

All prices are non-negotiable and all sales are final. No refunds on services or hair.

*Please schedule any and all additional services you may need when you make your appointment to ensure adequate time is provided.

​*The time allotted for your appointment is for the service requested when the appointment was scheduled. If different services are required, please provide notice to verify if this can be accommodated.

​*Consultation required for all extension services and non-surgical hair replacement.

*Cash and major credit cards accepted.

DEPOSITS

A deposit is required when booking hair extension and non-surgical hair replacement services. The deposit will be applied to the service cost.

*No call/no shows will not be rescheduled and 100% of the scheduled service price will be charged to the card on file.

​*Repeat cancellations will not be rescheduled.

We ask that you give a minimum 24-hour notice to cancel or reschedule your appointment. Unfortunately if you do not cancel/reschedule 24 hours prior to your scheduled appointment time, 50% of the scheduled service price will be charged to the card on file.

*If you are more than 15 minutes late you will be asked to reschedule your appointment. No exceptions unfortunately.

*Rescheduled appointments must be scheduled within 30 days of the original appointment date or deposit will be forfeited.

RETURNS

Our policy lasts 3 days. If 3 days have gone by since you received your item, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

ADDITIONAL NON-RETURNABLE ITEMS:

Shampooed items, worn items, altered items, and damaged items.

REFUNDS (If Applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

LATE OR MISSING REFUNDS (If Applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at plentifulhairstudio@gmail.com.

SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

SHIPPING

To return your product, you should mail your product to: Plentiful Hair Studio, 17504 E. Carriageway Dr., Suite D, Hazel Crest IL 60429, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.